We will be providing an emergency service for all customers during the Covid - 19 crisis.
It's important that we keep our teams safe whilst we attend to your problem so please bear with us when we ask some questions when you call. These will include:-
Is anyone in self-isolation at the property?
Is anyone ill at the property
Is there a vulnerable population at the property (care home, school, hospital etc)?
Is the blocked facility the only one available?
If the answer to any of questions 1-3 is yes and question 4 is yes, then we'll send a team. Don't be alarmed when they knock on your door - it's only PPE.
Please help us to do the job efficiently by keeping your distance from the team -at least 2m or 6' 5" in old money. Please don't approach any open manholes or try to help the team. Once the job is complete we'll post a job card through to you. Please ring the office to pay - we can accept all major debit and credit cards (except American Express) and would prefer cashless during this time